Last updated March 13, 2019
All returns must be postmarked within four (4) days of the delivery date as per the United States Postal Service. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, you have forty eight (48) hours after the delivery of the order (as per the United States Postal Service (USPS) tracking number) to email customer service at [email protected] If a product is defective or damaged a picture of the damaged product and box is required.
Please note, you will be responsible for all return shipping charges (This doesn’t apply for defective or damaged products.). We strongly recommend that you use a trackable method to mail your return.
After receiving your return and/or inspecting the condition of your item, we will process your return. Please allow at least two (2) days to process your return. Refunds may take 2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. Once your order has shipped, shipping charges are NON-REFUNDABLE.
The following items cannot be returned:
- Brazo Gitano Franco
- Brazo Gitano Ricomini
- Pan De Pasas La Orocoveña
- Mallorca La Orocoveña
- Pan Mal Cortao La Orocoveña
- Holsum Pineapple Coffee Cake
- Holsum Donuts
- Holsum Pound Cakes
- Bimbo Mini Cakes
- Los Cidrines Bread
For defective or damaged products, please contact us at [email protected] to arrange a refund or exchange.
- A 25% restocking fee will be charged for all returns. (This doesn’t apply for defective or damaged products.)
- Sale items are FINAL SALE and cannot be returned.
If you have any questions concerning our return policy, please contact us at: [email protected]