Frequently Asked Questions

We ship worldwide! Although our must competitive shipping prices are for all 50 U.S. states, APO / FPO military addresses and U.S. territories including: Puerto Rico, U.S. Virgin Islands, Guam, American Samoa and Northern Mariana Islands.

Antojo Boricua is an online grocery store. Although we ship from San Juan, Puerto Rico we don’t have a physical store for customers.

No! There is no minimum or maximum to order. 

Note: Some coupon codes or offers may require a minimum.

Yes! All bakery items we sell are proven to arrive fresh to all our customers. Most of them ship in a sealed plastic bag to maintain their freshness.

If you don’t find a specific item in our store you can send us your suggestion from here or email us at [email protected] and we will evaluate it as soon as possible. 

Shipping cost will vary depending on your items selection. You can calculate the shipping cost by adding the products you want to the cart. Then, on the cart page, you can enter your Country, State/Region and Postal Code to calculate the shipping.

Typically, orders are sent in 1-2 business days via USPS Priority Mail which has a transit time average of 3-5 business days. This means that your item will arrive in approximately 3-7 business days.

Yes! On the checkout page you must mark the checkbox at the bottom that says “Ship to a different address?” and enter the information of the person you will like to ship to.

There are several reasons why your order may fail at checkout. First and most common problem is that the credit card is not registered to the same address where the package is being shipped to. If this is the case you must enter the billing information (Credit Card Information) at the top and mark the checkbox at the bottom that says “Ship to a different address?”. Then, at the bottom, enter the information were you want to ship to.

Other common problems are wrong address and insufficient funds.

If your order status is processing, this means that your order is being prepared and it hasn’t shipped yet. Orders take 1-2 business days to ship. If it has been longer than that please email us at [email protected].

You may check the status of your order in your My Account Page. If your order status is processing, this means that your order is being prepared and it hasn’t shipped yet. Orders take 1-2 business days to ship.

Once your order has been shipped your order status will be marked as completed. To track your order click “View” on the order you want to track. Then on the “Tracking Information” section you will find all the tracking numbers that belongs to that order. Click “Track” and you will be redirected to the USPS page to track your package.

First verify the tracking progress of your shipment. To track your order go to My Account Page and click “View” on the order you want to track. Then on the “Tracking Information” section you will find all the tracking numbers that belongs to that order. Click “Track” and you will be redirected to the USPS page to track your package.

Make sure that the US Postal Service is not having problems delivering your package. If they do you will have instructions on the tracking information to know what to do next. If your package is still in transit but it’s taking too long please contact USPS with your tracking number.

You may also contact us at any moment at [email protected].

Your order may have shipped in multiple boxes and some boxes may still be in transit. To track your order go to My Account Page and click “View” on the order you want to track. Then on the “Tracking Information” section you will find all the tracking numbers that belongs to that order. Click “Track” and you will be redirected to the USPS page to track your package.

If you have received all the boxes and still missing an item please contact us immediately at [email protected].

Please contact our customer service team immediately at [email protected]. To process your claim faster please send pictures of the damaged item(s) along with your order number and claim message.

Yes! If your order status is still processing which means it hasn’t shipped yet, you may cancel your order by contacting our customer service team at [email protected].